We have put together the following FAQs to help you have a better understanding of how you can manage your business operations. In addition, we recommend you review OSHA Guidance on Preparing Workplaces for COVID-19.
Can drivers apply for unemployment?
Independent contractors and gig economy workers are eligible for unemployment under the CARES act.To get this benefit, drivers will have to file for unemployment through their state. DDI can provide additional information and proof of income to support their claim by filling out this form.
What is the difference between COVID-19, the flu, and a cold?
- Coronavirus is a fever, DRY cough (no mucus), noticeable shortness of breath, symptoms appear 2-14 days after exposure
- Flu is a high fever (over 100.5), extreme exhaustion, muscle or body aches, dry cough, chills, stuffy nose, headaches, possible vomiting or diarrhea
- Cold is sore or scratchy throat, cough, runny nose, stuffy nose, and mild fever if any
What happens if drivers No Show?
- Understand the reason behind the No Show. Are they sick? Are they concerned about being exposed to the virus? If the driver-partner is sick it may be a good idea to have them take 2 weeks and self-quarantine themselves depending on symptoms.
- If they No Show because they’re afraid of contracting the virus, ensure them of the measures you have in place as a company to keep them as healthy as possible.
- If No Shows become an issue and we currently help your company with recruiting, please reach out to your account manager to help source more applicants.
Can we give supplies to protect the drivers? (Masks, gloves, etc.)
- Yes, if you have masks, gloves, hand sanitizer, soap, disinfectant wipes, etc., feel free to hand these out to your driver-partners as you see fit.
- If using gloves, please dispose of the gloves after every delivery
- Please also encourage your driver-partners to wash their hands before, during and after shifts. Additionally, wiping down car door handles, car steering wheels, phones, or anything they’re constantly touching can help prevent the spread of the virus.
How should we handle recruiting?
- If you are currently a recruiting client of ours, please let us know of any measures you are taking to keep driver-partners healthy. We can also add anything you’d like to our screening questions.
- If you’re currently recruiting on your own, let the applicant know how you are communicating with customers and restaurants to limit their interactions with individuals. Also, let them know the items you have to help them stay healthy.
What if my drivers are exposed to someone with COVID-19?
- Make sure they self-quarantine right away for at least two weeks. You can supplement them with a little pay if truly needed.
- Start monitoring driver-partners temperatures.
What if one of my drivers gets COVID-19?
- Make sure they call the emergency room immediately to let them know they think they have COVID-19 and not the flu with a dry cough and a fever. Then have them head to the emergency room where they will immediately quarantine them. Allow them the necessary time to heal.
My drivers are concerned about sharing their smartphones to obtain customer’s signatures.
- If you can provide your drivers with latex gloves and have them wipe down their device after every use. If a signature isn’t required, consider waving that step for now.
- Find ways to lessen human contact. Example: Leave groceries, food, items at door, and let the customer know their package has arrived through text or call.
What if my clients (restaurants or place of pickup) want procedures in place?
- Start by developing an infectious disease preparedness and response plan that can help guide protective actions against COVID-19. If you don’t have one in place please view the OSHA Guidelines page 7.
- We recommend getting out a communication to all your clients, restaurants, or place of pick up to communicate with them the plans you have in place.
- It may not be a bad idea to also suggest to your customers that they tip a little more than they normally would during these times.
The safety of our customers, drivers and community is a top priority for us during this time of growing concerns around coronavirus. Delivery Drivers, Inc. continues to operate, and we’re monitoring updates from the Centers for Disease Control and Prevention and the World Health Organization, and following their recommendations. More information is coming out every day and we will continue to monitor and share updates as we have them.